1. All products to be safe to the consumer
2. All deliveries to customers to be on time
3. All customers expectations to be achieved or exceeded
4. Full conformance with all statutory regulations and requirements
5. All customer enquiries and complaints dealt with promptly

Kashmir Crown Bakeries are in the process of implementing a Quality Management System to ensure that the products and services provided to our customers consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer needs, and has set quantifiable goals with plans in place to ensure that they are improved year on year. The company conforms to all the requirements of ISO 9001: 2000 and the current issue of the inspection standard of the British Retail Consortium.

It is the policy of Kashmir Crown Bakeries to maintain, on a continual basis, an effectively managed Quality Assurance programme. This will assure customers that the products supplied conform to the laid down procedures or disciplines of the company, and which will ensure that the customers needs and expectations are met or exceeded.

The management of Kashmir Crown Bakeries is firmly committed to the Quality Policy and the total participation of all personnel is mandatory.

This policy of Quality Assurance is in place to ensure that the overall Quality Objectives of the company are met. The goals of this company are to ensure that the best possible products are supplied to the valued clients, and that the company is able to meet their needs and requirements as effectively and efficiently as possible.

Our organisational goal until the end of the year 2003, is to ensure that the changes required within the documented management system to meet the requirements of ISO 9001: 2000, are performed in a managed methodical way, and to ensure that the system is fully understood and implemented throughout the company.